Cinelli-USA offers the following limited warranty to the original purchaser only, for all Cinelli bikes purchased from Cinelli-USA, Inc. If you have a Cinelli bicycle that was purchased in another country, check with Cinelli in the country where you purchased the bike for warranty service under the terms of the warranty that came with your bicycle.
Subject to the limitations stated in this Limited Warranty document, Cinelli-USA warrants to the original purchaser from Cinelli-USA that this product will be free of defects in materials and/or workmanship under normal and intended use for a period of two (2) years from the date of purchase by the original purchaser (“Warranty Period”). If a valid claim is received within the Warranty Period, at its option, Cinelli will either (1) repair the product at no charge, using new or refurbished replacement parts as Cinelli-USA deems appropriate, or (2) replace the product or component with a new one that is at least functionally equivalent to the original product. The original of any product or component that is replaced under warranty must be returned to Cinelli and becomes the property of Cinelli.
The Warranty Period on Cinelli frames, excluding bearings as well as damage to the paintwork/anodization, and Cinelli forks, is two (2) years from the date of the original purchase.
Certain components may have limited warranties of their own that are offered by the component manufacturer, in which case we will refer you to the component manufacturer for service. Be sure to retain the component-specific materials that came with your new bike.
For warranty service or questions, please contact Cinelli-USA through our website at www.cinelli-usa.com , by email at email@example.com. Do not return your bicycle to Cinelli-USA without first speaking with our warranty service staff and obtaining a return authorization. In orderfor your claims to be processed in a timely manner it is necessary that you present your receipt. Therefore, please keep your receipt and other purchase records in a safe place. Customer is responsible for the cost of shipping warranty returns to Cinelli-USA and for the cost of return shipping. After obtaining authorization, send the affected product, together with your name, address, contact information, and proof of purchase, to:
Cyclone Bicycle Supply
217A Washington Ave
Carlstadt, NJ 07072
The Cinelli-USA limited warranty does not cover paint damage, fading or changes in color. Cinelli-USA reserves the right to repair frames or forks or to replace them with the relevant successor model. In the event it is necessary to change frame and/or fork we will replace them in the original color subject to availability. Should the original color no longer be available, it may be that there are deviations from the original color. Additional costs, such as assembly, transport costs or additional material due to a model-change are not covered, and they shall not be borne by us.
The Cinelli-USA limited warranty does not cover damage caused by crashes, misuse or neglect. Other examples of non-covered events include but are not limited to the following:
-improper or inadequate assembly (any assembly done by a consumer or bicycle store without proper skills or tools to insure a professional assembly)
-neglect of product (lack of care and maintenance)
-modifications to frame or fork (for example, engravings or lacquering)
-mounting and alteration of additional components that were not expressly approved by us or replacement of our original components by components that do not have a similar quality
-jumps or other type of overstress
-excessive loads of any other kind
NOTE ON WEAR
Normal wear and tear is not covered by warranty. Some components of your bike are expected to wear and must be replaced regularly as a part of their normal function. The rate of wear depends on care and maintenance as well as on the way you use your bike (distance travelled, terrain types, rides in the rain, dirt, salt etc.). Bikes that are often left standing in the open may also be subject to increased wear through weathering.
All bicycle components require regular care and maintenance, as described in your Cinelli owner’s manual. Sooner or later all parts of you bicycle will reach the end of their service life, depending on conditions and intensity of use.
Parts that have reached their limit of wear must be replaced, and certain parts are not covered by the limited warranty even if they wear out during the Warranty Period. This applies to the following parts:
-grip coverings or bar tape
-saddle covering (leather)
The brake pads of rim brakes are subject to wear due to their function. If you use your bike for competitive cycling or in hilly terrain, they may have to be replaced quite frequently. Regularly check the condition of the pads and have them replaced by a dealer.
Braking causes wear not only to the brake pads but also to the rims. Therefore, check your rims regularly, e.g. when pumping up the tires. Rims with wear indicators have rings or a gap that come into view when the rim reaches its limit of wear. Take note of the specifications given on the rim. Ask an expert to examine the remaining thickness of the rims at the latest when you are through your second set of brake pads.
Signs of deformation or fine cracks that appear in the indication that the rim has reached the end of its service life. In this case, the rim must be replaced